Reviews

Review:
Our stay at the hotel was very pleasant. The friendly staff were happy to help throughout our stay. The room was clean and well furnished. Great beds, we slept really well, it was quiet at night, we didn't hear any noise from the road. Breakfast was great and served in a nicely decorated restaurant. Excellent facilities for skis and boots, for storage and changing. We didn't use the wellness center, but we visited the bar in the evening and the service was nice, with great wine and live music. There was really nothing to complain about.
Answer:
Dear Guest, Thank you very much for your detailed and extremely positive feedback regarding your stay with us. We are delighted that you felt comfortable in your room and particularly appreciated the cleanliness and amenities. We truly value your praise for our beds and the restful sleep you enjoyed – especially when traveling, a good night's sleep is essential for well-being. We are also very pleased with your positive feedback regarding our friendly team, the breakfast served in the inviting atmosphere, and the ski and boot rooms. We are delighted that you were able to enjoy relaxing evenings in our bar with excellent service, fine wines, and live music. Your consistently positive feedback – from the location to the overall experience – is a wonderful motivation for our entire team. We are very happy to hear that you had no complaints whatsoever and were able to fully enjoy your stay. We would be delighted to welcome you back to the Sportresort Hohe Salve soon and highly recommend our fitness and relaxation area on your next visit. We look forward to welcoming you back to the Sportresort Hohe Salve soon and highly recommend our exercise and relaxation area. We are very pleased that you had no reason to complain. With best regards, Theresa Guest Relations

Review:
Great location for skiing.
Answer:
Dear, Thank you very much for your consistently positive feedback and the excellent ratings in all areas of our resort. We are delighted that you found our resort's location particularly ideal for skiing and that you were also impressed by the cleanliness, the comfort of the rooms, our dining options, and the Move & Relax areas. We greatly appreciate that you also highlighted the friendliness at reception and the straightforward booking process. Your overall assessment is a wonderful affirmation for our entire team. We hope you will cherish the memories of your stay and would be pleased to welcome you back to the Sportresort Hohe Salve again. With best regards, Hauke Front Office Manager

Review:
I would especially like to highlight Daniel, the masseur. Very good massage and a very pleasant and nice person. Big compliments to him!
Answer:
Dear, Thank you so much for your feedback and the wonderful reviews you gave our resort and its various areas. We are especially pleased that you found the massage area and the care provided by Daniel so pleasant and that you felt comfortable during your treatment. We will, of course, gladly pass on your praise to him. We also greatly appreciate your feedback regarding the location, cleanliness, service, and booking process. We are delighted that you were able to enjoy a relaxing stay with us overall. We hope to welcome you back again soon. Sincerely, Hauke Front Office Manager

Review:
Excellent :)
Answer:
Dear guest, thank you very much indeed for your nice review! warm regards Hauke Frontoffice Manager

Review:
The location is great , close to the ski lift. Beautiful wellness area where bathing suits are prohibited which is normal. However, Thursday there was a group walking around in swimwear, which meant we could no longer use the steam bath because everyone was in it in swimwear. There were also people in swimwear on other days, but less. The check-in took a very long time, there was only one person at the reception. The breakfast was nearly perfect, the dinner was much less. Leftovers from the days before always came back at the salad buffet and dessert. Very poor dinner at all. Sometimes everything buffet , sometimes soup and main course served at the table. The waiter poured our wine the first evenings, the other evenings we had to serve it ourselves. The tables were not always clean. In our room, there were still clothes from previous guests in the closet. We put them with the towels on the floor the next day. I especially missed the delicious food after a day of skiing. tip : place a mat behind the door where people enter the hotel after having put off their ski boots.
Answer:
Dear Guest, Thank you very much for taking the time to give us detailed feedback about your stay. We are pleased that you praised our resort's location right next to the ski lift and our wellness area, and that breakfast was almost perfect for you. However, we are very sorry that you were not satisfied with some aspects of your stay and that your expectations – particularly regarding dinner, cleanliness, and service – were not met. We take your comments about the behavior in the wellness area, the inconsistency in enforcing the swimwear policy, and the situation at check-in and with housekeeping very seriously. Cleanliness is of utmost importance to us, which is why we sincerely apologize that clothing from previous guests was left in the closet. The changes in service at dinner, as well as the cleanliness and preparation of the tables during meals, did not meet our standards, nor did the selection and presentation of the buffet. We are very sorry that you felt the service was lacking. We appreciate your suggestion regarding a floor mat at the hotel entrance to further enhance comfort after a day on the slopes. Thank you for your candid comments, as honest feedback is essential for us to improve our offerings and services. We hope you will give us another opportunity to impress you with our hotel in the future. Sincerely, Hauke Front Office Manager