Reviews

Review:
incredible staff, very friendly and helpful they made the experience very special.
Answer:
Dear guest, Thank you so much for your kind words! We’re thrilled to hear that our team made your stay so special. Your feedback means a lot to us – we always strive to create a warm and welcoming atmosphere, and it’s wonderful to know that You felt so well taken care of. We hope to welcome You back again soon! Warm regards Jasmin Achorner Assistant Manager

Review:
Very professional and competent reception and excellent spa area. I missed my wife.
Answer:
Dear guest, Thank You for Your kind words! We're delighted to hear that You appreciated the professionalism of our reception team and enjoyed our Move & Relax spa area – it’s designed to offer the perfect balance between activity and regeneration. We hope that during Your next visit, You’ll be able to share the experience with Your wife – it’s a wonderful place to relax and recharge together. We’d love to welcome You both soon for a memorable stay! Warm regards Jasmin Achorner Assistant Manager

Review:
Loved the ambience of the hotel and the energy. Great sports area, great food. Great location next to train, bus, and lift. Lots of choices for walking.
Answer:
Dear guest, Thank You so much for Your kind feedback! We're thrilled to hear that You enjoyed the ambience and energy of our hotel – that's exactly the atmosphere we aim to create. It’s wonderful that You took advantage of our great sports area and enjoyed the food and convenient location. Being close to the train, bus, and lift definitely makes it easy to explore the area, and we’re glad You found so many walking options to enjoy. We’d love to welcome You back again soon for another active and relaxing stay in the mountains! Warm regards Jasmin Achorner Assistant Manager

Review:
General impression was that it is a nice hotel but no one seemed willing to go the extra miles to give us a nice stay. if it's not full why assign us a room tucked into a back corner that lacked ventilation while it was very hot outside and did not have a view? It was stifling. Also, if the only cold drinks available are only by machine, why not make it easier for people to purchase these drinks? The desk said they could not charge our room and could not give us change for a 5 euro note so that we could get coins for the machine. It was Sunday so everything was closed and the ATM machine which Reception told us to go use is gone for the summer. So 40 minutes spent in the hot sun trying to find change so we could have a cold drink??? Silly.
Answer:
Dear guest, Thank you very much for your honest feedback. We’re truly sorry to hear that your experience did not fully meet your expectations — our aim is always to ensure our guests feel welcome and well taken care of throughout their stay. To clarify: your room was not located in a far corner of the hotel, but was in fact the first room on the second floor. However, we understand that if the room felt stuffy during hot weather, it may not have been comfortable for you. Please don’t hesitate to let us know about such concerns during your stay — we are always happy to find an alternative room whenever possible. We’re especially sorry about the inconvenience caused when trying to purchase a cold drink. Our Maxibar on the first floor is accessible around the clock, but you could have also ordered a cold beverage directly from our service staff at any time. That this wasn’t communicated clearly is unfortunate. Furthermore, the issue regarding the lack of change for your €5 bill and the difficulties finding coins on a hot Sunday afternoon should not have happened and will definitely be addressed internally with our team. We hope to have the chance to welcome you again and provide you with the full experience and level of hospitality we’re known for. Warm regards Jasmin Achorner Managers Assistant

Review:
Beautiful, stylish hotel, friendly service, room and bathroom are super, sauna is top, location is ideal, breakfast is rich, evening is top except for the buffets, then the quality is lower.
Answer:
Dear guest, Thank you so much for your kind feedback! We’re happy to hear that you enjoyed the style and comfort of the hotel, the friendly service, and especially the spa and sauna area. It's great that our location and breakfast offerings met your expectations as well. We do take your comment about the dinner buffets seriously – maintaining consistent quality is important to us, and we’re working to ensure that the buffet options meet the same standards as our à la carte dishes. We hope to welcome you back soon for another relaxing and enjoyable stay! Warm regards Jasmin Achorner Direktionsassistentin